Returns Policy
Thank you for shopping at MasterShred
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it for a full refund or exchange, provided the following conditions are met:
- Return Window: Items must be returned within 7 days of the original purchase date.
- Item Condition: The item must be in its original condition, unused, and undamaged.
- Original Packaging: The item must be returned in its original packaging with all tags and labels attached.
Exceptions:
- Customized Items: Customized items cannot be returned.
Return Process:
- Contact Us: Please contact our customer support team at admin@mastershred.co.za to initiate a return.
- Authorization: You will receive a return authorization message.
- Shipping: Return the item to the address provided in your return authorization email. You are responsible for the cost of return shipping, unless the item was defective or damaged upon arrival.
- Refund/Exchange: Upon receipt of the returned item, we will inspect it to ensure it meets the return conditions. If approved, your refund will be processed within 3 business days. If you prefer an exchange, please let us know.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.